KztOne for Retail & E-commerce
One stock figure for the shop, the website and WhatsApp
Retailers lose money twice: overselling online what the shop already sold, and sitting on stock nobody knows about. KztOne keeps a single movement ledger that every channel reads and writes.
- Industry
- Retail & E-commerce
- Modules
- 10 highlighted
- Templates
- 4 preinstalled
- Trial
- Every feature for 7 days
Website orders without retyping
Connect your WooCommerce store once. New orders arrive with their items, customer and payment status, reserve stock and join the same fulfilment queue as walk-in and WhatsApp orders. Stage changes send the customer a WhatsApp update.
- WooCommerce connector with webhooks and polling
- Orders, customers and products imported with duplicate checks
- Available stock published back to the website
- Shopify coming soon
Stock you can explain
Every receipt, sale, return, transfer and count is a movement with a reason and a name. Low-stock rules prepare purchase drafts for approval, and velocity-based alerts warn before you run out of your best sellers.
- Per-variant stock with barcodes
- Returns restore stock correctly
- Stock counts post as explained corrections
- Multi-store locations on Growth and above
Sell and serve on WhatsApp
Customers ask about availability, price and delivery on WhatsApp. The shared inbox shows their order history beside the chat, the AI answers routine questions from your catalogue, and staff turn a chat into an order and an invoice with a Pay now link.
- Shared inbox with customer context
- AI answers from your products and prices
- Order and invoice from a chat
- Campaigns to opted-in segments such as 'bought in the last 90 days'
What you get
- No overselling
- Website stock comes from the ledger, not a guess.
- Faster fulfilment
- One queue, clear stages, automatic customer updates.
- Repeat sales
- Segments and WhatsApp campaigns bring customers back.
Features this setup leans on
- Inventory Management
Track stock with an append-only movement ledger, get low-stock alerts, and keep connected stores in step.
Free plan and above
- Order Management
Process, fulfil, deliver and return orders from every channel in one queue with a customer-visible timeline.
Free plan and above
- Product Management
A master catalogue with categories, variants, pricing, barcodes and images that publishes to connected stores.
Free plan and above
- E-commerce Integration
Connect WooCommerce (Shopify coming soon) to sync products, stock, customers, orders and payments.
Free plan and above
- Point of Sale (POS)
In-store sales with receipts, barcode scanning and payments that update stock and finance instantly.
Growth and aboveComing soon
- WhatsApp Inbox & AI Auto-Reply
A shared team inbox for your business WhatsApp number with an AI assistant trained on your business.
Free plan and above
- WhatsApp Marketing (WhatsApp Mark)
Broadcast approved templates to opted-in segments from your own number, with delivery, read and reply tracking.
Starter and above
- Payment Management
Record, verify and reconcile payments and refunds from Paystack, bank transfers, cash and POS.
Starter and above
- Customer Segmentation
Group customers by behaviour, purchases, location and engagement; segments update themselves.
Growth and above
- Customer Loyalty Programs
Points, rewards and referral tracking that recognise repeat customers across shop, website and WhatsApp.
Business and aboveComing soon
Workflows switched on for you
Each one is a When, If, Then rule you can read, test and edit. They start paused until you turn them on.
Online order → WhatsApp confirmation + packing task
When an order comes in online, on WhatsApp or from a marketplace, confirm it to the customer on WhatsApp and create a task to pack it.
When order created · 2 actions
Low stock: restock request with approval
When a product falls to its reorder level, prepare a restock request, tell the managers and wait for a yes before anything is bought.
When inventory stock changed · 3 actions
Payment received → thank-you on WhatsApp
When a payment is confirmed, thank the customer on WhatsApp and tell the owner.
When payment confirmed · 2 actions
New customer welcome (3 messages)
When someone becomes a customer: a welcome on WhatsApp now, tips by email after 3 days and a feedback request after 2 weeks.
When contact lifecycle changed · 5 actions
Questions
- Does KztOne include a POS for my shop?
- The KztOne POS is in development for Growth plans and above. Until it ships, in-store sales are recorded as orders in the web app, which already updates stock and customer history.
- Which plan should a small shop with a WooCommerce site start on?
- Starter covers 3 users, 3 integrations (your store, WhatsApp Mark and Paystack), 300 WhatsApp conversations and 1,000 AI credits. Move to Growth when you need segments, multiple locations or the advanced automation builder.
- Can I manage returns and refunds?
- Yes. A return creates a return movement that restores stock, and a refund links to the original payment, so stock and finance both stay right.
- How long does setup take?
- Connecting WooCommerce and importing products takes under an hour for most stores. Importing customers and opening stock from a spreadsheet is a guided step with a duplicate preview.
Related
KztOne for Wholesale & Distribution
Bulk pricing, credit sales with limits, supplier management, multi-warehouse stock and delivery tracking for distributors. Receivables and reminders built in.
KztOne for Restaurants
Menu items with recipe costs, ingredient stock, WhatsApp orders and reservations, expenses with approvals and daily briefings. POS and table orders coming.
See it with your own data
Create a workspace, import your records and try every feature free for 7 days.